We respect your right to privacy and keep all your health information confidential and secure. It is important that the NHS keeps accurate and up-to-date records about your health and treatment so that those treating you can give you the best possible advice and care.
Patient information is confidential. Practice staff can access this information but all have signed a confidentiality statement. The practice will need patients’ written consent before releasing information to outside agencies. This information is only available to those involved in your care and you should never be asked for personal medical information by anyone not involved in your care. You have a right to know what information we hold about you.
Your Personal Data
We take your personal data extremely seriously and take every precaution to ensure it is safe and secure.
When you attend an appointment or contact the surgery you may be asked to confirm your contact details with a receptionist or clinician. This is to ensure that we have your correct details such as address, mobile number and email address associated with your clinical record; to enable us to communicate with you about your health in a quick, efficient and secure manner.
Our policy is that normally every young person 14 and above has their own mobile number on their records for confidentiality reasons. If this applies to you or a family member, please contact the surgery to make the necessary changes
Below are 2 leaflets that explains how NHS England and our surgery are sharing your medical information to enable to offer the best possible care:
Access to patient details & patients rights
Patients’ records, whether stored on computer or on paper, will be held in the strictest confidence. All reasonable steps will be taken to prevent unauthorised access to records however they are stored. All reasonable steps will be taken to ensure that information recorded about a patient is accurate. Checks will be made to try to prevent errors. If an error is discovered, it will be corrected promptly. Measures will also be taken to prevent the loss of patient information held by the Practice.
Identifiable patient information will only be shared within the practice team and, in the case of referral, to the clinician to whom the patient is referred. Release of identifiable patient information to any other outside agencies will only take place after receiving written permission from the patient.
If you would like to see your records, please contact reception on 01299 402157.