DNA Policy

Failing to turn up to an appointment – don’t be a DNA


A DNA is someone who “Did Not Attend” an appointment at the surgery and did not tell us beforehand. The Doctor or Nurse were waiting, but the patient did not attend.


DNAs are a serious problem for the NHS. Research shows that around 13 million GP appointments and 6 million practice nurse appointments are missed each year.


At Bewdley Medical Centre, on average, in the last 6 months, 207 patients DNA appointments each month, that’s nearly 2,500 appointments each year.


If you are unable to attend your appointment, please let us know as soon as you can, it only takes a phone call. Just telephone 01299 402157 and tell us you are unable to attend.  We can then offer that appointment to another patient.


Thank you for your cooperation