How does Care Navigation work?
When you contact the surgey, we ask that you give our Care Navigators (Receptionists) as much information as possible so they can book you an appropriate appointment; from the information that you provide, the Care Navigator will be able to book you in with either a telephone consultation with a GP, Advanced Nurse Practitioner, Nurse or Pharmacist or if it is clear that this is needed – a face to face consultation.
Is my information secure?
Yes, all information shared with our Care Navigators is secure and is dealt with in accordance with GDPR.
Can I book an appointment with my preferred GP?
We will always try to book you with your preferred GP for patient continuity however if you need a call or to be seen same day – please be aware that our GPs do work set days; if your condition is not urgent you may be able to book a telephone consultation or face to face with your preferred GP on one of the days that they are in the surgery.
The Care Navigator has said that a doctor needs to review my appointment and will call me back – should I be worried?
The Care Navigation system is designed to gather as much information about your condition for an informed decision to be made as to whether you need a telephone consultation or a face to face appointment; to ensure that the decision is safe, there may be times when the Care Navigator needs to review your information with the doctor – in this instance the Care Navigator will call you back as soon as the information has been reviewed by the doctor and a decision made.
Why have I been booked in for a telephone consultation when I think I need to see a clinician face to face?
The Care Navigation system is designed to gather as much information about your condition for an informed decision to be made as to whether you need a telephone consultation or a face to face appointment. There are limited GP appointments and we have to be sure that there is a need for one before booking.
Can I still book an appointment via Patient Access?
Yes, there are no changes to patient access
Patient Access connects you to local health services when you need them most.
Book GP appointments, order repeat prescriptions and discover local health services for you or your family via your mobile or home computer.
AccuRx is an e-consultation platform.
Do you have an admin query? Are you wanting help with a medical issue / symptom? Or do you want to see online advice?… Then you can use AccuRx its simple and very easy to use.