Non-urgent advice: COVID-19: Advice for patients

Due to the current situation with Covid-19 the Pharmacy is experiencing an extremely high volume of requests. The prescriptions ordering line has been inundated with early requests, please do NOT order your medication before it is due. 

Please also note that prescriptions may take up to 3 working days to process, possibly longer. Please do not visit the pharmacy before this as your prescription will NOT be available. Thank you for your cooperation and support of our community pharmacies.

How to obtain a repeat prescription

Electronic Prescribing – EPS

Ask someone at your GP surgery or at any pharmacy or dispensing appliance contractor that offers EPS to add your nomination for you. Nomination means you choose a place for your GP practice to electronically send your prescription to. You don’t need a computer to use EPS. You can choose up to one of each of the following: a pharmacy; a dispensing appliance contractor (if you use one); your dispensing GP practice (if you are eligible).

You can change your nomination or cancel it and get a paper prescription. If you don’t want your prescription to be sent electronically just tell your GP. If you want to change or cancel your nomination speak to any pharmacist or dispensing appliance contractor that offers EPS, or your GP practice. Tell them before your next prescription is due or your prescription may be sent to the wrong place.

EPS is reliable, secure and confidential. Your electronic prescription will be seen by the same people in GP practices, pharmacies and NHS prescription payment and fraud agencies that see your paper prescription now.

Sometimes dispensers may see that you have nominated another dispenser. For example, if you forget who you have nominated and ask them to check or, if you have nominated more than one dispenser.

Dispensers will also see all the items on your reorder slip if you are on repeat prescriptions. For more information please visit the following website:

Online Prescription Order System

All medication can be ordered online.

You will need to visit the surgery with 2 forms of ID, a photo id and a utility bill with your address. You will need to sign a Patient Online Access Form and you are able to have access, will receive your details in the post within 30 days of your application. If you have any questions regarding this service, please email

Online Services

Patient Access connects you to local health services when you need them most.

Book GP appointments, order repeat prescriptions and discover local health services for you or your family via your mobile or home computer.

AccuRx is an e-consultation platform.

Do you have an admin query? Are you wanting help with a medical issue / symptom? Or do you want to see online advice?… Then you can use AccuRx its simple and very easy to use.

Telephone – for housebound patients or clinically urgent requests only

You can telephone requests through on 01299 402157 between 10.00am and 12.00pm or between 2.00pm and 4.00pm Monday- Friday.

Ordering In person

You can hand your repeat prescription requests into the post box at the surgery at any time. The post box is emptied daily apart from weekends.

Prescriptions by Post

Please post your request to the address below. If you enclose a stamped addressed envelope we can return your new script.

Electronic Repeat Dispensing

Our Practice is collaborating with NHS Business Services Authority (NHSBSA) which is providing NHS numbers for those patients that may be suitable for electronic repeat dispensing prescriptions. The information is obtained from NHS prescriptions submitted to the NHSBSA. A member of our clinical team will contact these patients soon to explain the benefits of this service.