Booking an Appointment
We aim to provide great access to healthcare with appointments available on the day when needed and also available to book in advance. This is an area we pride ourselves on. Please help us by informing us as soon as possible if you are unable to attend an appointment. Please sign up for text message reminders of your appointments – you can do this online or with our reception team.
Online Appointment System
Patient Access connects you to local health services when you need them most.
Book GP appointments, order repeat prescriptions and discover local health services for you or your family via your mobile or home computer.
AccuRx is an e-consultation platform.
Do you have an admin query? Are you wanting help with a medical issue / symptom? Or do you want to see online advice?… Then you can use AccuRx its simple and very easy to use.
Click on the above link to view a video on how to start a video call appointment with your surgery.
The way you contact us online about a medical, administrative or prescription issue is changing slightly. From Wednesday 18th Nov – instead of using askmyGP, you will need to access our online service by clicking here
Answer a few short questions and we will get back to you within 2 working days. Please do not use this online patient access for urgent or emergency requests as requests will only be dealt with during office hours and will not be dealt with on the weekends (Saturdays and Sundays) or on bank holidays. Please contact 111 during out of hours or 999 for emergencies. More info to follow on FB and our website.
When contacting the surgery, we ask that you give our Care Navigators (Receptionists) as much information as possible so they can book you an appropriate appointment; from the information that you provide, the Care Navigators will be able to book you in for either a telephone consultation with a GP, Advanced Nurse Practitioner, Nurse or Pharmacist, or if it is clear that this is needed – a face to face consultation.
There may be times when you call the surgery and your symptoms are considered slightly more complex for our Care Navigator team to deal with at the time; they will seek guidance from our GPs to ensure that our service to you remains safe at all times.
If you haven’t already signed up for Online Access, you would need to come down to the Surgery with 2 forms of ID 1 photo id and one with your address on. You will be given a consent form to sign and hand back to reception who then will start processing your application. This process can take up to 30 days. If you are granted access, we will send your details in the post on how to register and gain access. If you already signed up to the Online Patient Access for your repeat prescription and appointments you can access the website by typing in: https://patient.emisaccess.co.uk/account/login or clicking on the link. If you have any issues at all with accessing the online service please read the Help page on The Patient Access Homepage for advise if you lock yourself out. If you need us to reset your details you can email us on firstname.lastname@example.org or call in at the surgery.
Please call us on 01299 402 157
To direct patients to the right department, we have upgraded our telephone options as follows:
1 – Appointments
2 – Home Visits
3 – Test Results
4 – Prescriptions (enquires only)
5 – Medical Secretaries
6 – General Enquiries (- Insurance reports, registration queries, general admin)
0 – Back to Main Menu
Our reception team may ask for some details about the appointment in order to direct you to the most appropriate member of the team. Any information you provide is confidential. In the interest of all parties calls to and from the surgery may be recorded for training and quality control purposes.
We also offer free Text Reminders for all registered patients. To use this service, please call us or come into the surgery and advise that you wish to sign up. You will then receive a reminder the day before your appointment.
Cancelling Your Appointment
If you are unable to attend an appointment with one of the doctors or nurses, please telephone us on 01299 402 157 or use Patient Access to cancel your appointment. You can also cancel your appointment via your appointment text message. We can then offer that appointment to another patient.
Failing to turn up to an appointment – don’t be a DNA
A DNA is someone who “Did Not Attend” an appointment at the surgery and did not tell us beforehand. The Doctor or Nurse were waiting, but the patient did not attend.
DNAs are a serious problem for the NHS. Research shows that around 13 million GP appointments and 6 million practice nurse appointments are missed each year.
At Bewdley Medical Centre, on average, in the last 6 months, 207 patients DNA appointments each month, that’s nearly 2,500 appointments each year.
If you are housebound, feeling unwell and think that you need a visit that day, we ask that you contact the surgery as soon as possible before midday; after this time we cannot guarantee a same-day visit.
Emergency visits are provided throughout the day from 8.00 am to 6:30 pm.
Visits are very time-consuming and take the Doctor out of surgery for approximately 45 minutes. We therefore ask that they are only requested when patients are truly housebound or are too ill to travel to the surgery.