COVID-19: protecting our patients and staff

Please do NOT enter the building:

  • unless you have a pre-booked appointment
  • if you are experiencing symptoms of covid-19
  • if you are living with or have been in contact with someone who has covid-19 

If you need a particular service from Reception such as, but not limited to a sample pot or to collect a prescription, you will need to contact the surgery first by either Accurx (see below), email ( or telephone (01299 402157, option 1).  

Attending an appointment

When attending a confirmed appointment, you will need to follow these simple steps at the patient check-in screens:

1. Sanitise hands

2. Select date you were born

3. Select the month you were born

4. Select the first letter of your surname

5. Confirm your appointment

6. Sanitise hands

If you do not check in at the check-in screens, then our clinicians will not be informed of your arrival and therefore you may not be seen.

Changes to current appointments

We will be converting long term condition (LTC) appointments such as but not limited to diabetic, COPD, rheumatoid arthritis and mental health reviews from face to face appointments to telephone consultations. Reception will contact you to advise you of any changes.

Suspended services

During the COVID-19 outbreak, we will be temporarily suspending services such as but not limited to, minor surgery and NHS Health Checks.  For more information please visit our website or contact Reception via email or phone.

Please be assured that Bewdley Medical Centre, as part of the Wyre Forest Health Partnership, are together closely monitoring the COVID-19 outbreak and are adjusting our clinical and operational service to help keep you and our staff safe.​

Please follow us on Facebook or our website for regular updates.​

Updates are also available from


There is heightened coverage around the recent Coronavirus outbreak around the world, which is now severely impacting on the UK and the NHS. 

Unfortunately fraudsters are targeting these circumstances to take advantage of public fear and concern

We have been made aware that our patients are receiving phone calls, texts and letters from fraudsters. They will try and obtain your personal details and in particular your NHS number.

Scammers are sophisticated, opportunistic and will try many ways to get the information they want. They often target the vulnerable.

If you are suspicious, do not give any details over the phone, hang up and then ring your GP Practice to confirm.

Important information about the coronavirus (COVID-19)

The NHS across Worcestershire and Herefordshire will be better prepared for outbreaks of new infectious diseases, if the public follows Public Health England advice.

The NHS has put in place measures to ensure the safety of patients and staff which may mean your patient experience is subject to change.

The Chief Medical Officer announced on Friday 13 March that the country is moving into the ‘Delay’ stage of the response to coronavirus (Covid-19).

The new advice issued by the Chief Medical Officer is to stay at home for 7 days if you have either:

• a high temperature or

• a new continuous cough

Do not go to a GP surgery, pharmacy or a hospital. You do not need to contact 111 to tell them you’re staying at home.

Use the NHS 111 online coronavirus service if:

• you feel you cannot cope with your symptoms at home

• your condition gets worse

• your symptoms do not get better after 7 days

Only call 111 if you cannot get help online.

Stay At Home advice can be found here.

Everyone is being reminded to follow Public Health England advice to:

• Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.

• Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.

• Avoid touching your eyes, nose and mouth with unwashed hands.

• Avoid close contact with people who are unwell.

Information remains subject to regular change and updates. More information can be found on the NHS website here