Children and Young People: Help & Support

Advice and Support for Young People

Need someone to talk to?  

There are a number of ways in which you, as a young person, can find out information about topics that are of interest or to find out about things that may trouble or worry you. There are people that can help so please contact one of the below organisations if you are worried about anything or need someone to talk to.

We have listed a few organisations below:


The Reach4Wellbeing Team is part of the Starting Well Service in Worcestershire. We promote and support emotional wellbeing for children and young people aged 5-19 years old. We offer short-term group support programmes for those experiencing emotional difficulties, specifically anxiety, low mood and self-harm. These programmes are based on skills which research has discovered helps children and young people with these difficulties.

Young Minds

Royal College for Paediatrics and Children’s Health
COVID-19 Resources for Parents & Carers

Child Line

You can contact childline at anytime – calls are free and confidential. Childline also have Message boards, you can have Online chats with counsellors as well as you can email them.

You can contact ChildLine about ANYTHING. No problem is too big or too small. Whatever you are worried about – its better out than in.

Please visit their website for a wealth of information about issues that affect children and young people today.

Get Connected
UK’s Number 1 Resource for Dual Diagnosis – Mental Health, Dual Diagnosis & Addiction Treatment

Find important information that will help demystify Dual Diagnosis and make it easier for you to find proper treatment

You can reach them on: 0203 993 5571

Visit their website:

Early Help Family Support
What is early help and family support?

If you are experiencing difficulties in your family or are worried about your children, there are people who can offer help and support. Difficulties could be for example:

Here you can find advice and guidance to help support your family. If you need more help than your usual support network, for example your health visitor, child’s school, doctor or Children’s Centre the family support process can help.

Telephone: 01905 822666

Wildwoor Drive

Worcestershire Safeguarding Board Website
Can be reached via the below link and have information for children and young adults on how to find someone to talk to.

Stay safe on the Internet
Technology has become integral to young people’s lives and it is important that they know how to stay safe online and make the most of the opportunities that the internet provides. Whether you are a young person, parent or carer, or working with children, there are lots of resources to help.

Parents and carers play a key role in supporting children to learn about how to stay safe online, and they are one of the first people children turn to if things go wrong. We know it can be difficult to stay on top of the wide range of sites and devices that young people use, so we hope that the following advice helps. Please see the link below for more details.


Kooth, from XenZone, is an online counselling and emotional well-being platform for children and young people, accessible through mobile, tablet and desktop and free at the point of use.

Get Self Help

Cognitive Behaviour Therapy (CBT) has been proven to help mental health problems. This website provides CBT self help and therapy resources, including worksheets and information sheets and self help mp3s


Moodjuice offers information, advice to those experiencing troublesome thoughts, feelings and actions. From the site you are able to print off various self-help guides covering conditions such as depression, anxiety, stress, panic and sleep problems.

Headspace: Meditation and Mindfulness Made Simple (APP)

Live a happier, healthier life with just a few minutes of meditation a day on the Headspace app.


Moodgym is an interactive self-help program that provides cognitive behaviour therapy (CBT) training to help users prevent and cope with depression and anxiety.


FearFighter is a cognitive behavioural therapy-based online self-help course for treating panic and phobia. It teaches ways to tackle panicky or anxious thoughts and to stop avoiding

the things that cause them. FearFighter consists of nine computer-based sessions lasting about an hour each. *Charges and/or referral may apply*

thinkuknow website
thinkuknow is the education programme from NCA-CEOP, a UK organisation which protects children both online and offline.


Calm Harm: Manage the Urge to Self-Harm (APP)
Calm Harm is a Clinician-Developed App that helps manage the urge to self-harm

PAPYRUS (Prevention of Young Suicide)

#Stay Alive (Suicide Prevention) (APP)
Stay Alive is a pocket suicide prevention resource. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. This App has some helpful features that you can personalise to help you e.g Safety Plan, upload photos to your LifeBox, Fill in your Reasons for Living and much more. This App is a self-help tool and is not a substitute for professional services

HopeLineUK is a specialist telephone service staffed by trained professionals who give non-judgmental support, practical advice and information to

•Children, teenagers and young people up to the age of 35 who are worried about how they are feeling

•Anyone who is concerned about a young person

Opening hours of HopeLineUK- Mon-Fri: 10am-10pm, weekends: 2pm-10pm & bank holidays: 2pm-5pm

Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help. Text Shout to 85258

Shout is powered by a team of volunteers, who are at the heart of the service. We take people from crisis to calm every single day.

Eating Disorders

Eating Disorders support groups, relaxation, anxiety management workshops, training


Adults over 18 including parents, teachers or concerned adults Tel: 0345 634 1414 (Mon-Wed, 1pm-4pm) Support forums (7 days a week) email:

Under 25s. Tel: 0345 634 7650 – (Mon-Wed, 1pm-4pm)

Support forums (7 days a week) email: Beat provides helplines for adults and young people offering support and information about eating disorders and difficulties with food, weight and shape.

Worried about a child?

‘Safeguarding children is everyone’s business’

Family Front Door

Welcome to Children’s Social Work Services

The Family Front Door, Initial Contact and Referral Team is the central point for all referrals for children and young people aged 0 to 18 years and living in Worcestershire where there is safeguarding or child protection concerns for them.

This team receives referrals from professionals, members of the community, family members, children and young people directly. Please contact the Family Front Door directly telephone 01905 822666

Children’s Social Care respond to levels of need identified at level 4 of the Worcestershire LSCB levels of need guidance.

Please refer to the Worcestershire LSCB levels of need guidance for support in identifying the levels of need a child or young person has and the right referral pathway for that child or young person.

If you have an immediate concern about the safety and welfare of a child please phone the Family Front Door directly on 01905 822666. You will be required to submit the information on a referral form following this as per the WLSCB procedure.

If you have a child protection concern outside of normal office hours please contact our out of hours emergency duty team (EDT) telephone 01905 768020


In an emergency- if you have reason to believe that a child or young person is at immediate risk from harm contact the Police on 999 

Don’t wait until you are certain if you are worried about a child. Contact our free helpline service to speak to an NSPCC counsellor 24 hours a day, 365 days a year.

We will listen to and assess your concerns – whether about your own child, a family member, neighbour or child in the community – and can take action on your behalf if a child is at risk.

If you think a child is in immediate danger, contact us straightaway or call the police on 999.

Please visit the NSPCC website for more information:

Ways to contact NSPCC

Telephone 0808 800 5000
Text 88858

thinkuknow website
thinkuknow is the education programme from NCA-CEOP, a UK organisation which protects children both online and offline.

“The world is not a dangerous place because of those who do harm but…..because of those who witness harm and do nothing”

Albert Einstein

Domestic Abuse

Don’t Suffer in Silence…

Worcestershire Forum Against Domestic Abuse and Sexual Violence

 Worcestershire Domestic and Sexual Abuse website offers help and guidance for Women, Children and Men who are or have experienced domestic or sexual abuse. It also provides information for people who know someone who may be being abused. You don’t have to suffer in silence!

Find out more @:

For additional information and support, please visit the below websites.