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 Welcome to

 Bewdley  Medical Centre

 

 

Bewdley Medical Centre


 

Help Us to Help You

 

Our Reception team are struggling to meet demand during this unprecedented time. Please, we urge you, if you have the ability to go online - please register on askmyGP - this is an e-consultation platform - you will be responded to by a clinician.

 

It is very easy to use - for more information or to register, click on the link below and follow the instructions: 


https://my.askmygp.uk/?c=M81057#/intro

 


 

We recognise the challenges faced within families during the Covid 19 period has exacerbated the challenges families face in bringing up children.  There are times when a family needs help and support. Early help means providing support as soon as a problem emerges, at any point in a child’s life, from pre-birth through to teenage years.

 

 

Here to Help  is part of Worcestershire’s response to Covid19. Information is available through their website:  Here2Help Website http://www.worcestershire.gov.uk/here2help

 

or call 01905 768053.

 

Here2help Supporting Happy Parental Relationships Website contains a range of self-help information and links    http://www.worcestershire.gov.uk/info/20793/here2help_supporting_happy_parental_relationships

 

 

 

 


 

 

CORONAVIRUS

Updated 16 March 2020

 

 

IMPORTANT NOTICE 

 

COVID-19: protecting our patients and staff

 

From Monday 16th March, Bewdley Medical Centre is changing the way that we work which will temporarily affect the services that we provide for our patients. These changes are to ensure that we help to protect you and our staff during the COVID-19 outbreak.

 

So what's changing?

Reception desk in the surgery will be suspending over-the-counter services until further notice.  

Please do NOT enter the building unless you have a pre-booked appointment. 

 

If you need a particular service from Reception such as, but not limited to a sample pot or to collect a prescription, you will need to contact the surgery first by either askmyGP (see below), email (bmcinfo@nhs.net) or telephone (01299 402157, option 1).  During the COVID-19 outbreak, our Reception team will be triaging every call carefully: please expect call times to be longer than usual.​

 

Attending an appointment

When attending a confirmed appointment, you will need to follow these simple steps at the patient check-in screens:

1. Sanitise hands

2. Select date you were born

3. Select the month you were born

4. Select the first letter of your surname

5. Confirm your appointment

6. Sanitise hands

 

If you do not check in at the check-in screens, then our clinicians will not be informed of your arrival and therefore you may not be seen.

 

Changes to current appointments

We will be converting long term condition (LTC) appointments such as but not limited to diabetic, COPD, rheumatoid arthritis and mental health reviews from face to face appointments to telephone consultations. Reception will contact you to advise you of any changes.

 

Suspended services

During the COVID-19 outbreak, we will be temporarily suspending services such as but not limited to, minor surgery and NHS Health Checks.  For more information please visit our website or contact Reception via email or phone.

 

askmyGP and NHS App

If you are not sure whether you should call the surgery for an appointment, you can have an e-consultation with your GP via askmyGP or you can complete a symptom checker via the NHS App.  Details on how to access both these services can be found on our website or Facebook

 

Please be assured that Bewdley Medical Centre, as part of the Wyre Forest Health Partnership, are together closely monitoring the COVID-19 outbreak and are adjusting our clinical and operational service to help keep you and our staff safe.​

 

Please follow us on Facebook or our website for regular updates.​

Updates are also available from https://www.nhs.uk/conditions/coronavirus-covid-19/

 

 


 

BEWARE OF SCAMMERS

 

There is heightened coverage around the recent Coronavirus outbreak around the world, which is now severely impacting on the UK and the NHS. 

 

Unfortunately fraudsters are targeting these circumstances to take advantage of public fear and concern

 

We have been made aware that our patients are receiving phone calls, texts and letters from fraudsters. They will try and obtain your personal details and in particular your NHS number.

 

Scammers are sophisticated, opportunistic and will try many ways to get the information they want. They often target the vulnerable.

 

If you are suspicious, do not give any details over the phone, hang up and then ring your GP Practice to confirm.

 

 

 


 

Important information about the coronavirus (COVID-19)

The NHS across Worcestershire and Herefordshire will be better prepared for outbreaks of new infectious diseases, if the public follows Public Health England advice.

 

The NHS has put in place measures to ensure the safety of patients and staff which may mean your patient experience is subject to change.

 

The Chief Medical Officer announced on Friday 13 March that the country is moving into the ‘Delay’ stage of the response to coronavirus (Covid-19).

 

The new advice issued by the Chief Medical Officer is to stay at home for 7 days if you have either:

• a high temperature or

• a new continuous cough

 

Do not go to a GP surgery, pharmacy or a hospital. You do not need to contact 111 to tell them you're staying at home.

 

Use the NHS 111 online coronavirus service if:

• you feel you cannot cope with your symptoms at home

• your condition gets worse

• your symptoms do not get better after 7 days

 

Only call 111 if you cannot get help online.

 

Stay At Home advice can be found here.

 

Everyone is being reminded to follow Public Health England advice to:

• Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.

• Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.

• Avoid touching your eyes, nose and mouth with unwashed hands.

• Avoid close contact with people who are unwell.

 

Information remains subject to regular change and updates. More information can be found on the NHS website here

 

 


 

PRESCRIPTIONS - Advice for patients

 

Due to the current situation with Covid-19 the Pharmacy is experiencing an extremely high volume of requests. The prescriptions ordering line has been inundated with early requests, please do NOT order your medication before it is due. 

 

Please also note that prescriptions may take up to 3 working days to process, possibly longer. Please do not visit the pharmacy before this as your prescription will NOT be available. Thank you for your cooperation and support of our community pharmacies.

 

 


 

Bewdley Medical Centre Staff to Swim 22 Miles
in aid of Diabetes UK

Bewdley Medical Centre has got a team together to swim the width of the English Channel (22 miles) in support of Swim22 – a Diabetes UK fundraiser to raise awareness of diabetes and promote a healthier way of living to support those living with diabetes, and to promote a healthier lifestyle to reduce the risk of diabetes. Our Channel champions will rise up to the challenge between 22 February and 22 May.

Statistics suggest that there are currently over 4 million people living with diabetes in the UK; this represents 6% of the UK population or 1 in every 16 people having diabetes.

 

Diabetes is a lifelong condition that causes a person’s blood sugar levels to become too high. There are two main types of diabetes, type 1 which is an autoimmune disease where the body destroys the cells that produce insulin, and type 2 (the most common type in the UK) where the body doesn’t produce enough insulin or the body’s cells do not react to insulin; about 90% of all adults with diabetes, have type 2.

 

You can help to manage type 2 diabetes through healthy eating, taking regular exercise and achieving a healthy body weight.

 

The benefits of Swim22 are simple – not only do you improve your physical health by reducing the risk of developing Type 2 diabetes, regular physical activity keeps your body healthy and strong.  Swimming can also improve self-esteem and reduce anxiety – a great mental health booster. 

 

Why not join the Swim22 club today and swim towards a healthier lifestyle? Or if you would prefer to stay dry and give a donation to the Bewdley Medical Centre Team – please visit our surgery.

 

For more information or to register, visit: https://swim22.diabetes.org.uk/

 

 

 


 

Get more control of your health and care

Get the NHS APP

  • Book and manage appointments at your GP Practice
  • Securely view your GP medical record
  • Order your repeat prescriptions
  • Check you symptoms, get instant advice and more

www.nhs.uk/nhsapp

 



Failing to turn up to an appointment – don’t be a DNA

 

A DNA is someone who “Did Not Attend” an appointment at the surgery and did not tell us beforehand. The Doctor or Nurse were waiting, but the patient did not attend.

 

DNAs are a serious problem for the NHS. Research shows that around 13 million GP appointments and 6 million practice nurse appointments are missed each year.

 

At Bewdley Medical Centre, on average, in the last 6 months, 207 patients DNA appointments each month, that’s nearly 2,500 appointments each year.

 

If you are unable to attend your appointment, please let us know as soon as you can, it only takes a phone call. Just telephone 01299 402157 and tell us you are unable to attend.  We can then offer that appointment to another patient.

 

Thank you for your cooperation

 

 


ASK MY GP

 

 

Ask My GP - Bewdley Medical Centre

 

 

Same day, personalised care. With your own GP.

Click here to access Ask My GP 

  •  It's available 24/7 - we respond in working hours, 8am to 5.30 pm Monday to Friday
  •  In working hours, we can usually get back to you within the hour - it may be longer at busy times
  •  All our registered patients are welcome, and as a parent or carer you can use askmyGP on behalf of a patient
  •  You can choose a particular named GP if you wish (so long as they are working that day)
  •  You may chose a telephone or email response
  •  You can login now, without any paperwork

PLEASE NOTE: askmyGP is e-consultation and should not be used for booking an appointment online.  If you wish to book an appointment online please do so via: Patient Access

 

patient access logo

 



Article in The Bridge

You Said, We Did - Improving Telephone Access at Bewdley Medical Centre

After two and a half years of running a phone call first system for GP appointments, we asked for feedback from patients and staff.  While most of our patients are happy with the telephone call back system, many do not feel it suits their needs.  It has always been difficult to get the right balance of appropriate appointments to the right patients at the right time and we have worked hard on analysing data, reviewing our processes and most importantly, listening to our patients' feedback to find a telephone booking process that works best for all.

 

The main underlying issue that all GP surgeries have to contend with is a lack of GPs. Bewdley Medical Centre have been unable to recruit from our most recent advert in July 2019; this means we all have to look at how we work to ensure every appointment is needed.

 

We are gradually introducing our Care Navigation and expect that all calls from Monday 9 September will be answered by our trained Care Navigators. We ask that you give our Care Navigators as much information as possible so they can book you an appropriate appointment; from the information that you provide, the Care Navigator will be able to book you in for either a telephone consultation with a GP, Advanced Nurse Practitioner, Nurse or Pharmacist, or if it is clear that this is needed - a face to face consultation.

 

Whilst we transition and fine tune our patient access from the current telephone triage process to our new Care Navigation, we ask that you are supportive and patient; there may be times when you call the surgery and your symptoms are considered slightly more complex for our Care Navigator team to deal with at the time; they will seek guidance from our GPs to ensure that our service to you remains safe at all times.

 

There is no change to Patient Access whereby you book an appointment online.

 

For more information on Care Navigation, please click here

To see the results from the Patient Survey conducted in June 2019, please click here

 

 


 

Extended Access

 

In addition to the practice’s normal opening hours, and additional surgery opening times as stated above, you can also book an appointment to see a local clinician in the evenings or at the weekend in Kidderminster.

 

GP practices are working together to provide extended access appointments to our patients. This means that your extended access appointment may be with a different GP, nurse or based in a different location or practice than you are used to, and some of these appointments are telephone only. These appointments are pre-bookable by contacting the surgery during our opening times – our receptionists will help you to find a convenient appointment.

 


 

GP Working Days

 

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