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 Welcome to

 Bewdley  Medical Centre

 

 

 

 


New Telephone System

The Wyre Forest Health Partnership has changed its telephone system.  Whilst there will be no change to the telephone number that you need to contact, you will now hear an options message once your call is connected.  The new system will help us to ensure that you speak to the appropriate person as quickly as possible. Please note: calls to and from the Surgery are recorded for training and monitoring purposes and in the event that the Surgery needs to contact a patient via telephone, the surgery number will be withheld. If you have any questions or concerns regarding the changes, please do not hesitate to contact us.

 

 


Article in The Bridge:

Bewdley Medical Centre: What’s hiding behind the stiff upper lip?


Mental Health Issues:  Mental illness ranges from depression to schizophrenia; it reportedly affects at least one in four people during their lifetime, but it’s probably a lot more.  By far the most common illness we see is depression. It’s a condition which is becoming more common every year and seems to be linked to the many changes in our society and lifestyles.  The most important treatment for depression is prevention, so here are a few tips which we wanted to share with you from the excellent Mental Health Foundation website:


 https://www.mentalhealth.org.uk/publications/how-manage-and-reduce-stress

1) Eat Healthily:  Focus on food that releases energy slowly and make sure you get your five portions of fruit and vegetables a day. 

 

2) Be Aware of Bad Habits and Addiction:  Any activity done to excess can affect your mental health. A few particularly bad habits in order of impact are: Excess alcohol on a regular basis; Drug use; Internet use (especially social media); Video games; Smoking.

 

3) Exercise: All exercise improves mental health as it releases endorphins - and if you’re outside your level of Vitamin D will also increase.

 

4) Take a Break: You deserve it! It’s OK to prioritise yourself; you will have more energy for others if you do.

 

5) Be Mindful: Mindfulness is about paying attention to our thoughts, emotions and surroundings. Try reading a book on this, and reduce activities (like social media!) which detach us from our surroundings and our feelings.

 

6) Get Restful Sleep: Think about your environment and how you wind down at night. Avoid drinking alcohol and caffeine and using too much technology before bed. Learn about “Sleep Hygiene”.

 

7) Don’t be Hard on Yourself: Most people are their own worst critics. Give yourself a break you are human!

 

 

 


 

 

STATEMENT FROM THE PARTNERS (9.1.19)

 

Dear Patients,

 

We have been made aware of some upsetting comments made on social media and during conversations with us and our staff.  We, the Doctors and the other members of our healthcare team work very long days, often forfeiting spending time with our families, this has saddened us all.

 

On Monday 7th January, we received 1260 calls into the Practice.  This is an unprecedented amount.  One of our busiest days for calls by far. Whilst we are aware that there are patients that don't have internet access, there are many that do.  We encourage you to sign up for online access to ease pressures on the phone lines.

 

We are currently trying to recruit more GP's to replace the Doctors that have left, and also manage unplanned leave due to bereavement and sickness.  Nationally we were promised 5000 more GP's by 2021.  In fact there are 1000 fewer GP's, and more leaving the profession every day, this is making recruitment very difficult.  We also have other staff sickness that we couldn't have foreseen.

 

At Bewdley Medical Centre we pride ourselves on providing, where possible, an "on the day" service, meaning patients don't have to wait weeks to speak to or see a GP or other member of the primary healthcare team.  Waiting times in other areas of the UK can be 4-5 weeks.

 

 

Please use your local community pharmacy to order your prescription medicines and clinical advice for minor health concerns.  for any dental problems, please see your Dentist.  For eye problems, please speak to your Optician.

 

We are very proud of our Friends and Family test results, and over the past 12 months, 92% of our patients said they would recommend us.

 

Bewdley Medical Centre takes all concerns seriously and we request that any feedback is sent directly to the Practice (Site Manager).

 

Thank you to those who have been patient and understand of these unfortunate circumstances.

 

Drs Montandon, Gates, Sutton, Davis, Shand, Kneebone


 

 

Extended Access

In addition to the practice’s normal opening hours, and additional surgery opening times as stated above, you can also book an appointment to see a local clinician in the evenings or at the weekend in Kidderminster.

 

GP practices are working together to provide extended access appointments to our patients. This means that your extended access appointment may be with a different GP, nurse or based in a different location or practice than you are used to, and some of these appointments are telephone only. These appointments are pre-bookable by contacting the surgery during our opening times – our receptionists will help you to find a convenient appointment.

 


 


Improvements to our Appointment System


To improve both patient access to our doctors and for continuity of care we will be making some alterations to our appointment system. These changes took effect in February 2017.

 

The system ensures that patients who need to see a doctor are seen when they want to be seen providing quicker access to the surgery.

 

Patients who need to see a Doctor will have to phone the surgery to book a telephone consultation with the Doctor who will call them back at an agreed time that day.  If necessary, the Doctor will arrange an appointment for you to be seen in the surgery the same day. It will not be possible to book a doctor’s appointment for a future date, as this new system only deals with on-the-day appointments.

 

If you are registered for Online Patient Access you will be able to book your telephone consultation online, on the same day.  Please note that there will be NO changes to how you book an appointment to see a nurse or to book into any of our clinics.

 

As a surgery we feel that this tried and tested system will be fairer for all patients with shorter waiting times and give priority to those who are the most ill and need our services.

 

So in Summary - how does it work?

  • You phone the surgery on the day when you need to be seen and the doctor will call you back at an agreed time
  • The doctor will call you back to discuss your problem with you and agree the best way forward
  • You may only need advice or a prescription, or you may need to see a doctor or nurse.  If necessary the doctor will offer you an appointment the same day


 

GP Working Days


Which days to call to get an appointment with your preferred GP.

 

 

Mon

Tue

Wed

Thu

Fri

Dr Barth

 

 

Dr Davis

 

 

Dr Forbes

 

 

Dr Green

 

Dr Elliott

 

 

Dr Gates

 

 

Dr Kneebone

 

 

 

Dr Montandon

 

Dr Sutton

 

Dr Shand

 

 

Dr Wood

 

 

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