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 Welcome to

 Bewdley  Medical Centre

 

 

 

 

 

 

Get more control of your health and care

Get the NHS APP

  • Book and manage appointments at your GP Practice
  • Securely view your GP medical record
  • Order your repeat prescriptions
  • Check you symptoms, get instant advice and more

www.nhs.uk/nhsapp

 



Failing to turn up to an appointment – don’t be a DNA

 

A DNA is someone who “Did Not Attend” an appointment at the surgery and did not tell us beforehand. The Doctor or Nurse were waiting, but the patient did not attend.

 

DNAs are a serious problem for the NHS. Research shows that around 13 million GP appointments and 6 million practice nurse appointments are missed each year.

 

At Bewdley Medical Centre, on average, in the last 6 months, 207 patients DNA appointments each month, that’s nearly 2,500 appointments each year.

 

If you are unable to attend your appointment, please let us know as soon as you can, it only takes a phone call. Just telephone 01299 402157 and tell us you are unable to attend.  We can then offer that appointment to another patient.

 

Thank you for your cooperation

 

 


 

Flu - It's not too late to get immunised!

 

 

If you are:

  •  pregnant,
  •  65 years or over,
  •  a child aged 2-3 ,
  •  obese (with BMI>40),
  •  OR suffer from asthma, diabetes or immunosuppression, have a heart, kidney or lung condition, have suffered a stroke or transient ischaemic attack, you are considered at greater risk from flu and the implications can be serious.

 

Bookable Appointments: 


Morning, Evening and Day Appointments available from end of September onwards. You can book online or contact the surgery.

 


ASK MY GP

 

 

Ask My GP - Bewdley Medical Centre

 

 

Same day, personalised care. With your own GP.

Click here to access Ask My GP 

  •  It's available 24/7 - we respond in working hours, 8am to 5.30 pm Monday to Friday
  •  In working hours, we can usually get back to you within the hour - it may be longer at busy times
  •  All our registered patients are welcome, and as a parent or carer you can use askmyGP on behalf of a patient
  •  You can choose a particular named GP if you wish (so long as they are working that day)
  •  You may chose a telephone or email response
  •  You can login now, without any paperwork

PLEASE NOTE: askmyGP is e-consultation and should not be used for booking an appointment online.  If you wish to book an appointment online please do so via: Patient Access

 



Article in The Bridge

You Said, We Did - Improving Telephone Access at Bewdley Medical Centre

After two and a half years of running a phone call first system for GP appointments, we asked for feedback from patients and staff.  While most of our patients are happy with the telephone call back system, many do not feel it suits their needs.  It has always been difficult to get the right balance of appropriate appointments to the right patients at the right time and we have worked hard on analysing data, reviewing our processes and most importantly, listening to our patients' feedback to find a telephone booking process that works best for all.

 

The main underlying issue that all GP surgeries have to contend with is a lack of GPs. Bewdley Medical Centre have been unable to recruit from our most recent advert in July 2019; this means we all have to look at how we work to ensure every appointment is needed.

 

We are gradually introducing our Care Navigation and expect that all calls from Monday 9 September will be answered by our trained Care Navigators. We ask that you give our Care Navigators as much information as possible so they can book you an appropriate appointment; from the information that you provide, the Care Navigator will be able to book you in for either a telephone consultation with a GP, Advanced Nurse Practitioner, Nurse or Pharmacist, or if it is clear that this is needed - a face to face consultation.

 

Whilst we transition and fine tune our patient access from the current telephone triage process to our new Care Navigation, we ask that you are supportive and patient; there may be times when you call the surgery and your symptoms are considered slightly more complex for our Care Navigator team to deal with at the time; they will seek guidance from our GPs to ensure that our service to you remains safe at all times.

 

There is no change to Patient Access whereby you book an appointment online.

 

For more information on Care Navigation, please click here

To see the results from the Patient Survey conducted in June 2019, please click here

 

 


 

Extended Access

 

In addition to the practice’s normal opening hours, and additional surgery opening times as stated above, you can also book an appointment to see a local clinician in the evenings or at the weekend in Kidderminster.

 

GP practices are working together to provide extended access appointments to our patients. This means that your extended access appointment may be with a different GP, nurse or based in a different location or practice than you are used to, and some of these appointments are telephone only. These appointments are pre-bookable by contacting the surgery during our opening times – our receptionists will help you to find a convenient appointment.

 


 

GP Working Days

 

 

Dr Working Days - updated Dec 2019

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