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 Welcome to

 Bewdley  Medical Centre

 

 

 

 


New Telephone System

The Wyre Forest Health Partnership has changed its telephone system.  Whilst there will be no change to the telephone number that you need to contact, you will now hear an options message once your call is connected.  The new system will help us to ensure that you speak to the appropriate person as quickly as possible. Please note: calls to and from the Surgery are recorded for training and monitoring purposes and in the event that the Surgery needs to contact a patient via telephone, the surgery number will be withheld. If you have any questions or concerns regarding the changes, please do not hesitate to contact us.

 

We have changed the options available on our telephone system to make it easier for patients to reach the correct department. As of the 20th June these are the new options:

 

1. Appointments

2. Home Visits

3. Test Result

4. Prescriptions- enquires only

5. Medical Secretaries

6. General Enquires- Insurance reports, registration queries, general admin

0. Back to the Main Menu

 

 


Article in The Bridge

You Said, We Did - Improving Telephone Access at Bewdley Medical Centre

After two and a half years of running a phone call first system for GP appointments, we asked for feedback from patients and staff.  While most of our patients are happy with the telephone call back system, many do not feel it suits their needs.  It has always been difficult to get the right balance of appropriate appointments to the right patients at the right time and we have worked hard on analysing data, reviewing our processes and most importantly, listening to our patients' feedback to find a telephone booking process that works best for all.

 

The main underlying issue that all GP surgeries have to contend with is a lack of GPs. Bewdley Medical Centre have been unable to recruit from our most recent advert in July 2019; this means we all have to look at how we work to ensure every appointment is needed.

 

We are gradually introducing our Care Navigation and expect that all calls from Monday 9 September will be answered by our trained Care Navigators. We ask that you give our Care Navigators as much information as possible so they can book you an appropriate appointment; from the information that you provide, the Care Navigator will be able to book you in for either a telephone consultation with a GP, Advanced Nurse Practitioner, Nurse or Pharmacist, or if it is clear that this is needed - a face to face consultation.

 

Whilst we transition and fine tune our patient access from the current telephone triage process to our new Care Navigation, we ask that you are supportive and patient; there may be times when you call the surgery and your symptoms are considered slightly more complex for our Care Navigator team to deal with at the time; they will seek guidance from our GPs to ensure that our service to you remains safe at all times.

 

There is no change to Patient Access whereby you book an appointment online.

 

For more information on Care Navigation, please click here

To see the results from the Patient Survey conducted in June 2019, please click here


 

 

 

STATEMENT FROM THE PARTNERS (9.1.19)

 

Dear Patients,

 

We have been made aware of some upsetting comments made on social media and during conversations with us and our staff.  We, the Doctors and the other members of our healthcare team work very long days, often forfeiting spending time with our families, this has saddened us all.

 

On Monday 7th January, we received 1260 calls into the Practice.  This is an unprecedented amount.  One of our busiest days for calls by far. Whilst we are aware that there are patients that don't have internet access, there are many that do.  We encourage you to sign up for online access to ease pressures on the phone lines.

 

We are currently trying to recruit more GP's to replace the Doctors that have left, and also manage unplanned leave due to bereavement and sickness.  Nationally we were promised 5000 more GP's by 2021.  In fact there are 1000 fewer GP's, and more leaving the profession every day, this is making recruitment very difficult.  We also have other staff sickness that we couldn't have foreseen.

 

At Bewdley Medical Centre we pride ourselves on providing, where possible, an "on the day" service, meaning patients don't have to wait weeks to speak to or see a GP or other member of the primary healthcare team.  Waiting times in other areas of the UK can be 4-5 weeks.

 

 

Please use your local community pharmacy to order your prescription medicines and clinical advice for minor health concerns.  for any dental problems, please see your Dentist.  For eye problems, please speak to your Optician.

 

We are very proud of our Friends and Family test results, and over the past 12 months, 92% of our patients said they would recommend us.

 

Bewdley Medical Centre takes all concerns seriously and we request that any feedback is sent directly to the Practice (Site Manager).

 

Thank you to those who have been patient and understand of these unfortunate circumstances.

 

Drs Montandon, Gates, Sutton, Davis, Shand, Kneebone


 

 

Extended Access

In addition to the practice’s normal opening hours, and additional surgery opening times as stated above, you can also book an appointment to see a local clinician in the evenings or at the weekend in Kidderminster.

 

GP practices are working together to provide extended access appointments to our patients. This means that your extended access appointment may be with a different GP, nurse or based in a different location or practice than you are used to, and some of these appointments are telephone only. These appointments are pre-bookable by contacting the surgery during our opening times – our receptionists will help you to find a convenient appointment.

 


 

GP Working Days

 

Dr Gates and Dr Montandon are visiting doctors and may not therefore always be available.

Days may alter due to holidays and sickness

*alternate

**not during school holidays

 

 

Mon

Tue

Wed

Thu

Fri

Dr Barth

 

 

Dr Davis

 

Dr Forbes

 

 

Dr Elliott

 

√*

 

Dr Gates

 

 

Dr Ironside

√**

 

 

Dr Kneebone

 

 

 

Dr Montandon

 

Dr Prior

 

 

Dr Shand

 

 

Dr Sutton

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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