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 Welcome to

 Bewdley  Medical Centre



Bewdley Medical Centre



Symptoms and diagnosis:

Coronavirus presents with flu like symptoms including a fever, a cough or difficulty breathing. 

The virus is confirmed by taking samples/swabs from the patient’s nose and throat and possibly samples from the respiratory system.


The majority of cases have experienced mild symptoms and those who have died in Wuhan appear to have had underlying health conditions.


If you have travelled from Wuhan or Hubei Province to the UK in the last 14 days:

You should immediately stay indoors and avoid contact with other people.  Call NHS 111 and inform them of your recent travel to this area. They will advise you of the next steps


If you have travelled from the following areas:

  • Mainland China
  • Thailand
  • Japan
  • Republic of Korea
  • Hong Kong
  • Taiwan
  • Singapore
  • Malaysia
  • Macau

And you develop symptoms of cough, fever or shortness of breath you should stay indoors, avoid contact with other people and call NHS 111 to inform them of your recent travel to the country and your symptoms.


We are asking patients to take simple common sense steps to limit the spread of the virus – as you would with any other flu like virus, this includes:

Staying at home and not going to work, school or public areas

Avoid travelling on public transport

NHS 111 will advise you of the next steps.


These steps are highly precautionary and are aimed at limiting the potential spread of infection.  The majority of patients who have had the virus have made a good recovery.   


Please do not attend your GP Practice, as stated if you fit the above criteria please call NHS 111 for further advice.





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  • Securely view your GP medical record
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  • Check you symptoms, get instant advice and more



Failing to turn up to an appointment – don’t be a DNA


A DNA is someone who “Did Not Attend” an appointment at the surgery and did not tell us beforehand. The Doctor or Nurse were waiting, but the patient did not attend.


DNAs are a serious problem for the NHS. Research shows that around 13 million GP appointments and 6 million practice nurse appointments are missed each year.


At Bewdley Medical Centre, on average, in the last 6 months, 207 patients DNA appointments each month, that’s nearly 2,500 appointments each year.


If you are unable to attend your appointment, please let us know as soon as you can, it only takes a phone call. Just telephone 01299 402157 and tell us you are unable to attend.  We can then offer that appointment to another patient.


Thank you for your cooperation




Flu - It's not too late to get immunised!



If you are:

  •  pregnant,
  •  65 years or over,
  •  a child aged 2-3 ,
  •  obese (with BMI>40),
  •  OR suffer from asthma, diabetes or immunosuppression, have a heart, kidney or lung condition, have suffered a stroke or transient ischaemic attack, you are considered at greater risk from flu and the implications can be serious.


Bookable Appointments: 

Morning, Evening and Day Appointments available from end of September onwards. You can book online or contact the surgery.





Ask My GP - Bewdley Medical Centre



Same day, personalised care. With your own GP.

Click here to access Ask My GP 

  •  It's available 24/7 - we respond in working hours, 8am to 5.30 pm Monday to Friday
  •  In working hours, we can usually get back to you within the hour - it may be longer at busy times
  •  All our registered patients are welcome, and as a parent or carer you can use askmyGP on behalf of a patient
  •  You can choose a particular named GP if you wish (so long as they are working that day)
  •  You may chose a telephone or email response
  •  You can login now, without any paperwork

PLEASE NOTE: askmyGP is e-consultation and should not be used for booking an appointment online.  If you wish to book an appointment online please do so via: Patient Access


Article in The Bridge

You Said, We Did - Improving Telephone Access at Bewdley Medical Centre

After two and a half years of running a phone call first system for GP appointments, we asked for feedback from patients and staff.  While most of our patients are happy with the telephone call back system, many do not feel it suits their needs.  It has always been difficult to get the right balance of appropriate appointments to the right patients at the right time and we have worked hard on analysing data, reviewing our processes and most importantly, listening to our patients' feedback to find a telephone booking process that works best for all.


The main underlying issue that all GP surgeries have to contend with is a lack of GPs. Bewdley Medical Centre have been unable to recruit from our most recent advert in July 2019; this means we all have to look at how we work to ensure every appointment is needed.


We are gradually introducing our Care Navigation and expect that all calls from Monday 9 September will be answered by our trained Care Navigators. We ask that you give our Care Navigators as much information as possible so they can book you an appropriate appointment; from the information that you provide, the Care Navigator will be able to book you in for either a telephone consultation with a GP, Advanced Nurse Practitioner, Nurse or Pharmacist, or if it is clear that this is needed - a face to face consultation.


Whilst we transition and fine tune our patient access from the current telephone triage process to our new Care Navigation, we ask that you are supportive and patient; there may be times when you call the surgery and your symptoms are considered slightly more complex for our Care Navigator team to deal with at the time; they will seek guidance from our GPs to ensure that our service to you remains safe at all times.


There is no change to Patient Access whereby you book an appointment online.


For more information on Care Navigation, please click here

To see the results from the Patient Survey conducted in June 2019, please click here




Extended Access


In addition to the practice’s normal opening hours, and additional surgery opening times as stated above, you can also book an appointment to see a local clinician in the evenings or at the weekend in Kidderminster.


GP practices are working together to provide extended access appointments to our patients. This means that your extended access appointment may be with a different GP, nurse or based in a different location or practice than you are used to, and some of these appointments are telephone only. These appointments are pre-bookable by contacting the surgery during our opening times – our receptionists will help you to find a convenient appointment.



GP Working Days


Dr Working Days - Jan 2020

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