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Booking an Appointment

We aim to provide great access to healthcare with appointments available on the day when needed and also available to book in advance. This is an area we pride ourselves on. Please help us by informing us as soon as possible if you are unable to attend an appointment. Please sign up for text message reminders of your appointments - you can do this online or with our reception team.

 


Ask My GP - Bewdley Medical Centre

 

 

Same day, personalised care. With your own GP.

Click here to access Ask My GP 

  •  It's available 24/7 - we respond in working hours, 8am to 5.30 pm Monday to Friday
  •  In working hours, we can usually get back to you within the hour - it may be longer at busy times
  •  All our registered patients are welcome, and as a parent or carer you can use askmyGP on behalf of a patient
  •  You can choose a particular named GP if you wish (so long as they are working that day)
  •  You may chose a telephone or email response
  •  You can login now, without any paperwork


 

Appointment System

After two and a half years of running a phone call first system for GP appointments, we asked for feedback from patients and staff. While most of our patients are happy with the telephone triage system, many do not feel it suits their needs. It has always been difficult to get the right balance of appropriate appointments to the right patients at the right time and we have worked hard on analysing data, reviewing our processes and most importantly, listening to our patients' feedback to find a telephone booking process that works best for all.


The main underlying issue that all GP surgeries have to contend with is a lack of GPs. Bewdley Medical Centre have been unable to recruit from our most recent advert in July 2019; this means we all have to look at how we work to ensure every appointment is needed.

 

We are gradually introducing our Care Navigation and expect that all calls from Monday 9 September will be answered by our trained Care Navigators. We ask that you give our Care Navigators as much information as possible so they can book you an approporiate appointment; from the information that you provide, the Care Navigators will be able to book you in for either a telephone consultation with a GP, Advanced Nurse Practitioner, Nurse or Pharmacist, or if it is clear that this is needed - a face to face consultation.

 

Whilst we transition and fine tune our patient access from the current telephone triage process to our new Care Navigation, we ask that you are supportive and patient; there may be times when you call the surgery and your symptoms are considered slightly more complex for our Care Navigator team to deal with at the time; they will seek guidance from our GPs to ensure that our service to you remains safe at all times.

 

Care Navigation - Frequently Asked Questions

How does Care Navigation work?

Bewdley Medical Centre is changing the way that you book an appointment by telephone. When you contact the surgery, you will be asked a series of questions by our trained Care Navigators. We ask that you give our Care Navigators as much information as possible so they can book you an appropriate appointment; from the information that you provide, the Care Navigator will be able to book you in with either a telephone consultation with a GP, Advanced Nurse Practitioner, Nurse or Pharmacist or if it is clear that this is needed - a face to face consultation.

 

Is my information secure?

Yes, all information shared with our Care Navigators is secure and is dealt with in accordance with GDPR.

 

Can I book an appointment with my preferred GP?

We will always try to book you with your preferred GP for patient continuity however if you need a call or to be seen same day – please be aware that our GPs do work set days; if your condition is not urgent you may be able to book a telephone consultation or face to face with your preferred GP on one of the days that they are in the surgery.

 

The Care Navigator has said that a doctor needs to review my appointment and will call me back – should I be worried?

The Care Navigation system is designed to gather as much information about your condition for an informed decision to be made as to whether you need a telephone consultation or a face to face appointment; to ensure that the decision is safe, there may be times when the Care Navigator needs to review your information with the doctor – in this instance the Care Navigator will call you back as soon as the information has been reviewed by the doctor and a decision made.

 

Why have I been booked in for a telephone consultation when I think I need to see a clinician face to face?

The Care Navigation system is designed to gather as much information about your condition for an informed decision to be made as to whether you need a telephone consultation or a face to face appointment. There are limited GP appointments and we have to be sure that there is a need for one before booking.

Can I still book an appointment via Patient Access?
 

Yes, there are no changes to patient access

There is no change to Patient Access whereby you book an appointment online. 


Web Appointments
 
If you haven't already signed up for Online Access, you would need to come down to the Surgery with 2 forms of ID 1 photo id and one with your address on. You will be given a consent form to sign and hand back to reception who then will start processing your application.  This process can take up to 30 days. If you are granted access, we will send your details in the post on how to register and gain access.
If you already signed up to the Online Patient Access for your repeat prescription and appointments you can access the website by typing in: https://patient.emisaccess.co.uk/account/login or clicking on the link.
If you have any issues at all with accessing the online service please read the Help page on The Patient Access Homepage for advise if you lock yourself out. If you need us to reset your details you can email us on bmcinfo@nhs.net or call in at the surgery. 
 
 
Phone Appointments

Please call us on 01299 402 157

To direct patients to the right department, we have upgraded our telephone options as follows:

Option 1 - Appointments
Option 2 - Home Visits
Option 3 - Test Results
Option 4 - Prescriptions (enquires only)
Option 5 - Medical Secretaries
Option 6 - General Enquiries (- Insurance reports, registration queries, general admin)
Option 0 - Back to Main Menu

Our reception team may ask for some details about the appointment in order to direct you to the most appropriate member of the team. Any information you provide is confidential.  In the interest of all parties calls to and from the surgery may be recorded for training and quality control purposes.

Appointment Reminders

We also offer free Text Reminders for all registered patients. To use this service, please call us or come into the surgery and advise that you wish to sign up. You will then receive a reminder the day before your appointment.  

Cancelling Your Appointment

If you are unable to attend an appointment with one of the doctors or nurses, please telephone us on 01299 402  157 or use appointments online to cancel your appointment. You can also cancel your appointment via your appointment text message. 

By giving us as much notice as you can you are helping us to make sure that someone else is given your slot.
In an average week, 33 people fail to attend an appointment with the doctor and 8 fail to attend an appointment with the nurse.



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